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Lean Managers / Executive Training for Office and Services

Introduction

A two day overview class covering the basics of Lean in an office/service environment and Business Process Value Stream Mapping (including how to design good future state maps based on 8 lean design guidelines). We teach and create an understanding of the challenges in service and administration from a lean point of view and how to deal with these. The last part of the training will be spent on Lean culture and Lean leadership.

What can I do with this training?

After this training a manager/executive will have a deeper understanding of what Lean really is and what not. He or she will be able to ask the right questions during a lean implementation and know how to support the culture change from a lean leadership perspective.

Target Audience

Managers, Executives (office or service environment).

Prerequisites

-

Certification

-

Why follow a training with us?

 
Registration

Brochure

Language
English

Pricing
Please look at our 
current Special Offers here!

You may pay a part of the tuition fee with your  'KMO portefeuille'!

Module Price €**
Day 1-2  

** All prices are in  € and exclusive VAT (21%).

Data
 For our open training schedule in Belgium see www.lean-academy.be

Reading/Books
 
Modules

Day 1

  • Introduction of lean in service and administrative environments To understand the challenges in service and administration from a lean point of view.
  • Business process Value Stream Mapping .
  • How to design BP future state maps based on 8 lean BP design guidelines Introduce Takt, flow, heijunka, work flow cycles, how to deal with changing demand.

Day 2

  • Additional BP tools: Self recording, Work Sampling, Variable Factor Programming.
  • Explore the Lean implications for management, leadership, and cultural change. To show what type of leadership is needed to be successful.