Lean Basics for Healthcare - 3 day class

A three day class covering the basics of Lean in a healthcare environment and Business Process Value Stream Mapping (including how to design good future state maps based on 8 lean design guidelines).

It is possible to register only for the first day in case you only want an introduction or awareness training on Lean in Healthcare.

What can I do with this training?

Participants have a deep understanding about Lean and its principles. They will also learn how to implement Lean in a Healthcare environment, including business process value stream mapping.

Target Audience

Lean managers, office managers, etc. anyone interested in process improvement in a Healthcare environment.

Prerequisites

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Certification

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Why follow a training with us?

You may pay a part of the tuition fee with your  'KMO portefeuille'!

** All prices are in  € and exclusive VAT (21%).

09.30-17.30

Location: Terbekehofdreef 19B, 2610 Wilrijk, BELGIUM

This three day class consists of two parts.

Day 1 - Introduction to Lean in Healthcare environments

Starting from the origin of Lean, we will teach what Lean is, and what it is not. The basic Lean principles will be covered, as well as a comprehensive overview of Lean tools/techniques. We will discuss the typical challenges of implementing Lean in a non-manufacturing environment. 

Topics covered are among others: value vs. waste in office/service, flow, value stream thinking, the pillars of the Toyota Production System (Just-in-Time, People and the Continuous Improvement Culture, Jidoka, Operational Stability), the importance of standard work and visual management in healthcare.

Day 2 & Day 3 - Business Process Value Stream Mapping for Healthcare

Creating Flow in Value Streams is a key principle in Lean, also in healthcare environments. Hence, Business Process Value Stream Mapping (BPVSM) is a must-use tool in a Lean implementation. The goal of BPVSM is to come up with the right action/implementation plan with relevant Kaizens/improvement initiatives identified to implement a Future State with improved flow (and thus reduced lead times, less waste/inventory and lower costs). Many people typically struggle to come up with sound Future State designs, as they use a brainstorming approach to identify waste reduction opportunities. Therefore BPVSM is a challenging and also the most undervalued tool in many Lean implementations.

We will teach a different approach: Based on 8 lean design guidelines for flow in healthcare  we will teach a thought process for developing a Future State, which will determine the right and relevant improvement Kaizens and objectives.

The second day will be used for a simulation game, so participants can experience the implementation of Lean principles in a healthcare environment. As most Lean office simulation games are typically oversimplified and unrealistic (e.g., people are doing repetitive office tasks), we developed our own simulation that does take into account the typical challenges and disturbances in healthcare environments. 

Although we will use an office setting, the same principles and approach do apply in service/healthcare settings.

For an on-site training we suggest to add a real application of Business Value Stream Mapping on one or more value streams of your choice at the plant (depending on the group size). This way participants learn immediately how to apply this in their environment and the first next steps are already defined.

It is possible to register only for the first day in case you only want an introduction or awareness training on Lean in Healthcare.